F.A.Q:

1 Q: Does this machine need to be assembled when I received it?

  A: This machine comes as a kit. You need to assemble it yourself. All tools and part are included

      in the kit.

2 Q:  How to assemble the kit?

   A:We'll provide whole assemble and operating manual,please share your email address,then we'll send to you.

3 Q: Are there software and instructions can I get it?

  A:You can get the software in a USB disk with machine.

4 Q: And what image format the software supports? Engrave Mode?

   A: Supported Image Format: jpg, bmp, svg, G-code

       Supported Engrave Mode: Photo, Word, Scan, Outline, Pixel Laser Engraving

5 Q: Whick type computer system can run its software?

  A:The software only support the Windows XP/7/8/10.

6 Q: What's the laser's lifetime?

   A: The laser module have over 6,000 hours lifetime.

 7 Q: What material can it engrave?

   A:Wood, bamboo, plastic, paper, leather, rubber,MDF.

8 Q:What material can it cut?

  A:wood, paper, thin leather.

9 Q:Can I use it to cut or engrave on metal?

   A:It can not engrave or cut on any metal.

10 Q: Can I regulate the laser power or the laser power is adjustable?

   A: Sorry that the Fixed laser power is not adjustable, but the engraving speed is adjustable.

11 Q: How long can the machine work continuously?

   A: It can work continuously about 45 minutes, after the laser mould cool
down(about half of an hour), then start work again. Long time work
continuously with shorten the laser module lifetime.

12 Q:My laser doesn't work, what should I do?

If the machine does not work, it might because:

A The wire connection is wrong.Please check the connection like the picture shown.

B Your computer could not support the software.Please use Win XP 7/8/10 to check it.

C Software problem .Please check whether wires are inserted rightly. And then check your data setting.

D The kit misses some accessories. Please compare with the instruction and tell us, we will solve it once you send us the email.

E Laser module/ driver board/power supply is broken.

   Please check which part is the main problem, and then send us a video to prove it.

   Or you can send us a video about your software setting, working laser and driver board. We will analyze it and give you a solution.

 Friendly Note:

Due to the different wattage of the laser head, the engraving material
range, engraving speed, depth, etc. are different. The greater the
power, the faster the speed

3W-5.5W laser:

1. Can carve wood, paper, plastic, leather, bamboo, bones, teeth, etc.

2. Can't carve metal

7W-10W laser:

1.Can carve Wood, paper, plastic, leather, bamboo, bones, teeth, acrylic and other materials that can be burned by fire.

2. Can carve 304 201 pure color stainless steel, painted metal (except
stainless steel, other pure metal with primary color smooth surface
cannot be carved)